Please provide the following details so we can arrange the best service for you.
1. Service Type
2. Passenger and Luggage Details
3. Time and Itinerary Details
→ Airport/Port Transfers: pickup/drop-off time and flight/ship info.
→ Private Car Tours: start/end time, destinations, or requests.
4. Additional Service Requests (if any)
→ Airport/Port Transfers: Meet-and-greet service, child safety seats, multiple pick-up/drop-off points, etc.
→ Private Tours: Full guided service, child safety seats, and more.
．Full payment is required. Provide screenshot after payment.
． Cancel 3 days in advance: 90% refund (10% admin fee).
．Cancel within 3 days: 70% refund (10% admin + 20% driver compensation).No refund if driver is dispatched.
．Full payment is required to confirm the booking. The price is the same for adults and children.
．Full payment is required. Provide screenshot after payment.
．To cancel the tour, please notify us in writing at least 10 days before departure (inclusive).70% of the total amount will be refunded, with 30% retained as a service fee.
．For bookings that include non-refundable items such as hotels, attraction tickets, or experiences, actual costs will be deducted and a detailed breakdown will be provided.
．No refund will be issued for cancellations made within 10 days of departure or in the case of no-shows.
．Each booking is eligible for one reschedule, which must be requested at least 10 days before departure and completed within 2 months from the original date. A rescheduling fee of NT$1,000 will be charged.
．In case of force majeure events such as natural disasters, pandemics, flight cancellations, or government restrictions, you may choose to reschedule or request a refund, but non-refundable items will be borne by the traveler.
．All tour dates and refund timelines follow Taiwan time (GMT+8). Please be mindful of time zone differences when requesting changes or refunds.
．This tour follows the “Standard Domestic Individual Travel Contract” or “Standard Domestic Travel Contract” as announced by the Tourism Bureau, MOTC. By completing the booking, you are deemed to have agreed to the above terms and contract.
．Example Itinerary for Airport/Port Transfers
．Example Itinerary for Private Charter Tours
1. After confirming the order, we will provide the Taiwan bank account details for the transfer.
2. Invoice/Receipt: Provide company name and tax ID if needed.
．Ensuring consumer privacy “ joytrip.tw ” respects and protects the privacy of consumers, and we promise not to provide your personal information to any third party, except with your consent or as required by laws and regulations. We will keep your personal information safe and take necessary security measures to prevent your personal data from being used illegally or leaked.
．Provide safe and reliable payment methods “ joytrip.tw ” will provide safe and reliable payment methods to ensure the safety of consumers’ funds. All payment information is encrypted to ensure that the consumer’s payment information cannot be illegally obtained by anyone.
．Provide high-quality chartered travel services “ joytrip.tw ”will provide high-quality chartered travel services to ensure the safety and comfort of the trip. Our drivers and staff will be on hand throughout your journey to ensure your travel experience is perfect.
．Provide timely and effective customer service support “ joytrip.tw ” provides timely and effective customer service support to solve the problems you encounter in the process of using our services. If you have any questions or concerns, please feel free to contact our customer service line or contact us via email. We will respond to your questions as soon as possible.
The above is the consumer rights statement of “ joytrip.tw ”, and we are committed to providing consumers with a better service experience. If you have any questions or suggestions, please do not hesitate to contact our customer service department.
．Scope of the Privacy Policy：This policy applies to all services provided on the “ joytrip.tw ” website (hereinafter referred to as “this website”). All users of this website are expected to comply with this Privacy Policy.
．Collection and Use of Data：When you use our website's services, we may collect personal information such as your name, phone number, and travel details.
This information is used for purposes including arranging and confirming chartered tours, communication and payment processing, and providing travel updates or promotional offers (you may unsubscribe at any time). We do not share your data with third parties unless we have your consent or are required by law.
．Data Security Measures：We take all reasonable steps to implement appropriate information security measures to ensure your personal data is protected from loss, theft, leakage, or damage. Our technical and organizational safeguards include, but are not limited to, firewalls, encryption technologies, security software, and access control protocols.
．User Rights：You have the right to access, correct, or delete your personal data provided to this website, and you may withdraw your consent at any time. If you wish to make a request regarding your data or have any related questions, please feel free to contact us.
．Protection of Minors’ Privacy：This website respects and protects the privacy of minors. We are committed to safeguarding minors’ rights; therefore, users under the age of 18 should carefully read this Privacy Policy and obtain consent from their legal guardian before using our services. We do not knowingly collect, use, or share personal information of minors without the consent of their legal guardian.
．Cookies and Web Log Files：This website may use cookies and web log files to enhance user experience, improve site security, and help us analyze website usage. Cookies are a technology that records users’ web activity; users can disable or delete cookies at any time. Web log files are records generated by the website server during user visits, used to analyze site traffic, browsing patterns, and other related activities.
．Privacy Policy Revisions and Updates：This website may revise and update its privacy policy from time to time. We recommend that you check this page regularly to stay informed of the latest privacy practices.
The above constitutes the Privacy Policy of this website, “ joytrip.tw ” By using our services, you agree to all terms outlined in this Privacy Policy.
正鵬旅行社有限公司
Unified Business Number: 96990590
Type-A Travel Agency Registration Number: MOTC A No. 5702
Tourism Quality Assurance Association Member No.: XIN0011
Responsible Person: 黃明淮
